TERMS AND CONDITIONS
ONLINE CURRENCY EXCHANGE SERVICE CONDITIONS
GENERAL TERMS AND CONDITIONS
1. Introduction
Quick Change SA, a company incorporated under Swiss law with its registered office in Mendrisio, Via Angelo Maspoli 7, is the owner of the service called “QuickExchange – online currency exchange”, intended for carrying out online currency exchange activities.
These terms and conditions (hereinafter referred to as the “Agreement”) govern the relationship between the Customer and Quick Change SA and apply to the use of the online currency exchange service managed through the website www.quickexchange.ch. Before using the online currency exchange service provided by Quick Change SA, the Customer declares that they have carefully read, understood, and accepted these Terms and all the documents referenced herein.
By using the online currency exchange portal provided by Quick Change SA, the Customer accepts the terms of this Agreement.
2. Use of the website and its services
The Quick Change SA service is available exclusively to individuals who are at least 18 years old.
Quick Change SA cannot be used to carry out currency exchanges on behalf of third parties (beneficiaries) or for the account of third parties (principals).
The Customer may perform a currency exchange by completing all the fields required in the online form. The information provided must be truthful, and the Customer is solely responsible for its accuracy.
The Customer must submit a clearly readable identification document. Quick Change SA reserves the right to request additional documentation in order to verify the accuracy of the information provided. If the Customer fails to provide the requested documents, Quick Change SA may decide not to proceed with the relationship. Such verification procedures may delay the usual timeframe within which the exchange transaction is completed.
Upon submitting a transaction request, the Customer will receive a summary email containing the bank details to which the funds to be exchanged must be sent. This email is to be considered a summary of the Customer’s request, as the transaction will only be validated once the funds have actually been credited to Quick Change SA’s bank account.
The Customer must provide the bank details where Quick Change SA will send the exchanged funds. Quick Change SA cannot be held responsible for errors or failed transfers if the bank details provided by the Customer are incorrect.
3. Payments
Each transaction will be validated upon receipt of the Customer’s bank transfer.
Quick Change SA cannot in any circumstance advance funds requested by the Customer: only once the funds have been received in its bank account will Quick Change SA send the corresponding amount to the Customer.
Quick Change SA will send an email once the funds transferred by the Customer have been credited to its bank account. Bank credit times depend on banking processes, and any delays or irregularities cannot be attributed to Quick Change SA. Quick Change SA undertakes to regularly monitor its bank account in order to confirm receipt as quickly as possible. For transfers credited after 18:00, confirmation will be sent to the Customer the following morning.
Quick Change SA has no influence over the crediting process of funds sent by the Customer. Therefore, if the Customer makes a transfer on Friday, it is likely that the credit will occur on the following Monday when banks reopen. The same situation may occur if the transfer is made before a midweek public holiday, causing the banking process to resume on the next working day.
Payments received by bank transfer must follow these rules:
- a) The Customer sends CHF to Quick Change SA: domestic payment.
- b) The Customer sends EUR to Quick Change SA: SEPA payment.
Quick Change SA undertakes to exchange only the amount actually credited to its bank account. The Customer must therefore verify with their bank whether additional fees may apply for incoming or outgoing bank transfers. Quick Change SA will not bear any costs related to transfers sent or received by the Customer.
4. Refusal of a Customer or transaction
Quick Change SA has the absolute right to accept or refuse any Customer or any transaction. In case of refusal, the Customer will be notified by email and any funds sent to Quick Change SA will be returned to the originating account for the same amount. If Quick Change SA is unable to return the payment (for example due to incorrect bank details), the Customer will be contacted using the provided contact details.
The following transactions are automatically refused:
a) payments originating from non-EU countries;
b) requests for credit transfers to non-EU countries;
c) payment requests to third parties;
d) requests to credit a bank account not held in the Customer’s name.
5. Exchange rate: application and validity
Quick Change SA strives to offer the Customer the best possible exchange rate. The liquidity required to process exchange transactions is sourced through several reliable banking counterparties.
Quick Change SA does not apply any commission to the currency exchange transaction.
Upon receiving the first confirmation email, the Customer will find the exchange rate applied. This rate remains valid for 24 hours, during which the Customer must send the funds. If the funds are credited to Quick Change SA’s bank account after the 24-hour validity period, the exchange rate displayed on the QuickExchange website at that moment will apply.
If the exchange rate changes by 2.5% or more during the 24 hours between the Customer’s request and the receipt of the transfer by Quick Change SA, the following conditions may apply:
a) the exchange rate indicated at the time of the request may no longer be applied;
b) the Customer will have the option to cancel the transaction or proceed with the rate proposed by Quick Change SA at that moment;
c) the 2.5% variation applies whether the change is favorable or unfavorable to the Customer.
6. Transactions: operational limits
Each Customer may have only one exchange transaction pending or in progress at any time. Quick Change SA will not accept new exchange requests from the same Customer until the previous transaction has been completed or cancelled.
Limits applied to each exchange transaction:
Minimum: 500 CHF or equivalent
Maximum: 4’999 CHF or equivalent
For transactions equal to or exceeding 5’000 CHF (or equivalent), the Customer must contact the operational office in advance using the contact details provided in the appropriate section.
7. Customer responsibility
The Customer is solely responsible for providing truthful, complete and accurate information. If the Customer refuses to provide the data requested by Quick Change SA, no transaction will be accepted and the request will be automatically rejected.
If the Customer provides incorrect bank details and this causes losses or additional charges, Quick Change SA cannot be held responsible.
If the Customer receives an incorrect bank transfer, they must immediately notify Quick Change SA. If this error results in an overpayment, the Customer undertakes to return the excess amount immediately.
The Customer undertakes not to use Quick Change SA for illegal activities. If Quick Change SA detects suspicious activity, it reserves the right to report it to the competent authorities pursuant to art. 305bis CPS, art. 260ter para. 1 CPS, art. 260quinquies para. 1 CPS, art. 10 of the Swiss Anti-Money Laundering Act (AMLA) and art. 9 AMLA.
8. Right of withdrawal
The Customer may cancel the exchange transaction at any time by contacting the company before the bank transfer is credited to Quick Change SA’s bank account. After this moment, acceptance of the withdrawal request is at the sole discretion of Quick Change SA. If accepted, a fee of CHF 10 will be deducted from the received amount.
Each exchange order automatically expires 24 hours after it is submitted. By sending the bank transfer, the Customer expressly accepts the exchange rate indicated in the transaction and specified in the confirmation emails.
Withdrawal requests will not be accepted if they are intended to cancel exchange orders where the proposed rate is worse than the rate set in a subsequent order.
9. Communications and complaints
The Customer may contact Quick Change SA by writing to info@quickexchange.ch or by calling the contact numbers listed on the website.
The Customer has the right to submit complaints by writing to info@quickexchange.ch.