Operational conduct guidelines

This document establishes the conduct criteria applicable to activities carried out through QuickExchange™ and by the companies that are part of it, defining a common framework for the performance of their respective functions.

Activities related to QuickExchange™ are organised and managed in accordance with principles of operational responsibility, reliability and compliance with the obligations undertaken towards clients, collaborators and counterparties.

All parties operating within QuickExchange™ – including collaborators, governing bodies and individuals acting on behalf of the entities involved – are required to comply with the provisions set out in this document in the performance of their activities.

1. Regulatory compliance

Activities carried out through QuickExchange™ are conducted in compliance with applicable national and international regulations, including relevant laws, regulations and industry standards.

Organisational measures and internal procedures are adopted in order to prevent money laundering, corruption and other unlawful practices, in accordance with applicable regulatory requirements.

2. Relations with collaborators

Companies operating through QuickExchange™ promote the professional development of collaborators through evaluation and incentive systems based on skills, responsibilities and achieved results.

The expansion of professional skills is also supported through training tools and growth opportunities consistent with the roles held and operational needs.

3. Confidentiality

Confidential information acquired in the context of activities related to QuickExchange™ is handled with appropriate protection measures and used exclusively for legitimate and authorised purposes.

Confidential data is not disclosed to third parties in the absence of an appropriate legal basis or authorisation, except where required by law. Non-public information may not be used for personal purposes or for purposes unrelated to the activities performed.

4. Information transparency

QuickExchange™ provides clients with information relevant to the activities and services offered in a clear and understandable manner, consistent with the nature of the established relationships.

Any relevant elements affecting the relationship with clients are communicated promptly according to the applicable procedures.